Last updated : 28/02/2025.
Welcome to Balmondo.com
Balmondo.com provides a range of electronic services offered on the Website and is operated by Genius Traffic System FZCO (Our registered office is located at Dubai Silicone Oasis, DDP, Building 1, Dubai, United Arab Emirates). However, we are not a travel or tour agency and do not provide Experiences ourselves. When you book an Experience, you are purchasing it directly from the third-party Service Provider.
These Terms of Use govern your relationship with us regarding your use of our Website, including any bookings of Experiences advertised on the Website and provided by third-party Service Providers.
By accessing and using this Website, you confirm that you have read and agree to be bound by these Terms of Use. Please review them carefully and retain a copy for future reference, as they contain important information about your legal rights, limitations of those rights, and provisions regarding applicable law and dispute resolution.
If you do not agree to these Terms of Use or to comply with all applicable laws, please exit the Website and discontinue use of the Service immediately.
These Terms of Use will remain in full force and effect while you use the Website and/or are a registered User. You may terminate your usage at any time, but even after termination, these Terms of Use will continue to apply.
We may update or modify these Terms of Use at any time. By continuing to access or use the Services after any changes, you acknowledge and accept the updated Terms. Updates will be reflected on this page, with the latest revision date noted at the top. It is your responsibility to review this page periodically to stay informed of the most current version of the Terms of Use.
1.1) We serve solely as an intermediary to facilitate the processing and booking of Experiences. We do not provide, own, or operate any Experiences or travel services directly.
1.2) By using this Website, you confirm that you are of legal age to enter into a contract and to create binding legal obligations arising from your use of this Website. Balmondo does not knowingly collect personal information from individuals under the legal age of majority in their respective country of residence.
1.3) Use of this Website is for personal use only. You may not impersonate another individual (for example, by adopting the identity of a celebrity, influencer, or any other famous personality), provide personal details that are not your own, or create fake personas.
1.4) By using this Website, you acknowledge that you are financially responsible for all activities carried out under your account, including any actions taken by others using your login credentials.
1.5) While using the Website, you may come across content that is offensive, misleading, inappropriate, or otherwise objectionable. We neither endorse nor verify the accuracy of such content. Your decision to access and interact with the Website is made entirely at your own risk.
1.6) By using the Website or communicating with us electronically, you agree to receive messages via email, in-app notifications, or Website notices. You can unsubscribe from marketing emails at any time by contacting us, though non-marketing messages related to your Bookings will still be sent. As part of our services, we may share your information within our company to provide personalized offers, products, and services that match your preferences, enhancing your overall experience.
1.7) To complete the booking process on our Website, you may be required to provide personal information. You are responsible for keeping your passwords and login credentials confidential. If you become aware of any unauthorized use of your account, please notify us immediately.
1.8) We reserve the right, at our sole discretion, to deny access to the Website or any services to any individual at any time and for any reason, including but not limited to violations of these Terms of Use.
2.1) Balmondo is not a travel agency, destination management company, or experience provider, and we do not own or offer any Experiences directly. Our website provides information about Service Providers’ products and helps facilitate bookings, but we do not endorse or recommend any services. The information displayed on our website comes from Service Providers, and while we aim to keep it accurate, we are not responsible for its accuracy or completeness.
2.2) For each booking, Balmondo acts as a disclosed agent on behalf of the Service Provider, with the right to accept or decline Bookings at our sole discretion. If you have any questions or uncertainties about a listed Experiences that are not addressed on our Website, it is your responsibility to contact Us before making a Booking to obtain the necessary information.
2.3) When you make a Booking on our Website, you enter into a contract directly with the Service Provider, with our Website acting solely as their agent. The Service Provider is fully responsible for delivering the Experiences and any other travel services you book. We are not liable for the fulfillment of Bookings made through our Website, nor for the quality of the Experiences or services provided. We are not liable for any errors, omissions, misrepresentations, warranties, breaches, or negligence by Service Providers, nor for any personal injuries, death, property damage, or other losses or expenses arising from your interactions with Service Providers.
2.4) By placing a Booking, you confirm that you are at least 18 years old, have the legal capacity to enter into this agreement and a separate binding contract with the Service Provider, and that all information provided is true, accurate, and complete. You also agree to use the Website solely for legitimate Bookings on your own behalf or for others whom you are legally authorized to represent.
2.5) All Experience prices are quoted per person unless stated otherwise, based on local currency at the time of quotation and converted at the prevailing exchange rate. Price quotations are subject to change without notice until a Booking is confirmed. Inclusions in the prices are determined solely by the Service Provider, and prices typically do not cover tips, personal expenses, insurance, or any food and beverages not explicitly mentioned.
2.6) We provide a Website currency converter based on publicly available exchange rates for reference only. These rates are not guaranteed and may not reflect real-time changes. Currency conversions may not be updated daily, and Balmondo and its affiliates do not ensure the accuracy of these rates. We are not responsible for any price differences resulting from fluctuations in exchange rates.
2.7) Upon making a Booking, you will be required to pay a deposit, a fixed percentage of the total Booking value. Payments will be processed either by us or a third-party gateway processor, and funds will be collected on behalf of the Service Provider. A flat booking fee may also apply. The total Booking value may be subject to taxes, duties, foreign transaction fees, currency exchange costs, or other charges. Your bank or payment card provider may convert the payment into the local currency and may apply additional fees, resulting in a final amount that may differ from the amount displayed on the Website.
2.8) To guarantee a Reservation, you must use a credit card, debit card, or other available payment methods (e.g., PayPal, Payoneer, Yandex, AliExpress) on the Website. By making a Booking, you agree to adhere to the Service Provider’s cancellation and no-show policies as outlined in their Terms of Use.
2.9) Upon confirming a Booking, we will issue a Booking confirmation on behalf of the Service Provider and provide details regarding the remaining balance of your Booking to be paid to Service Provider directly. However, we do not disclose any charges for additional services, taxes, fees, or tickets imposed by the Service Provider mentioned or not mentioned on Website. We strongly recommend verifying the exact terms and conditions with the Service Provider once you receive the Booking confirmation. Please refer to the provided reference numbers for all inquiries, cancellations, or modifications related to the Booking.
2.10) You will be responsible for paying the remaining balance of your Booking, along with any additional charges for services agreed upon with the Service Provider, including applicable service fees and taxes, in accordance with the Service Provider’s terms and conditions. The Service Provider reserves the right to request details of your credit card, debit card, or other payment methods. We are not obligated to ensure that the Service Provider processes your Bookings correctly.
2.11) The deposit and Booking fee will be charged in the currency you select as your ‘settlement currency’ at the time of Booking. If the Experience price is listed by the Service Provider in a different currency, the deposit amount will be converted into your chosen settlement currency at the applicable exchange rate.
3.1) We take reasonable measures to ensure that all credit and debit card transactions on this Website are secure, using third-party authorized payment services. However, Balmondo is not liable for any unauthorized charges on your card arising from transactions, card use, or disclosure of payment details on this Website, unless such charges result directly from our negligence and subject to your statutory rights.
4.1) To manage your bookings, click the “Manage Your Bookings” link in your confirmation email or log into your account at www.balmondo.com/login. There, you can review, cancel, or rebook your reservation. To modify your Booking, you’ll need to cancel your existing reservation and create a new one. Alternatively, you can contact the Service Provider directly to request changes, but any amendments are subject to their approval. Most changes, like adding travelers or adjusting dates, can be made up to 24 hours before your activity.
4.2) Once a Experience is purchased, your Booking is non-refundable and cannot be modified, unless stated otherwise in the applicable terms and conditions. Any request to alter your Booking, such as changes to the pick-up location or time, is subject to the Service Provider sole discretion and approval.
4.3) To cancel your Booking, click the “Manage Your Bookings” link in your confirmation email or log into your account at www.balmondo.com/login. Select the “Cancel my booking” option to proceed. Alternatively, you can contact the Service Provider directly using the details in your confirmation email. Most bookings are eligible for a full refund if canceled at least one day before your activity, but please check the “Terms of Use” section for your activity’s specific cancellation policy. Canceling within the permitted timeframe does not exempt you from paying any remaining balance, nor does it entitle you to a refund of previously paid amounts.
4.4) If you cancel outside the permitted timeframe or fail to arrive on time, the Service Provider may offer an alternative time or date at their discretion but is not obligated to do so. Failure to show up may be treated as a “no show,” authorizing the Service Provider to charge your payment method up to the full Booking amount without further notice, if not already paid, in which case you will not be entitled to any refund or to being rebooked.
4.5) Failure to arrive at the scheduled meeting time may result in the cancellation of your entire Booking. Any Booking amendments must be communicated to and approved by the Service Provider directly. It is your responsibility to inform the Service Provider of any special requirements or facilities needed due to medical conditions for yourself or any member of your party at the time of Booking.
5.1) The information, content, software, computer code, graphics, design, text, sounds, videos, trademarks, service marks ("Materials") contained in this Website are owned by Balmondo (Genius Traffic System FZCO) and are protected by the laws of copyright, trademarks, database rights and other intellectual property rights under national laws and international treaties. All other trademarks, registered trademarks, product names, and company logos mentioned on the Website are the property of their respective owners (“Licensors”), and Balmondo is not responsible for content provided by Licensors. Both parties agree that Balmondo or its Licensors (as applicable) retain full ownership, title, and intellectual property rights to the Materials. You are not allowed to modify, copy, reproduce, share, display, publish, sell, or create new works based on any Materials displayed on Website. These Terms do not give you any rights or licenses to use the Website Materials in any way.
5.2) Balmondo follows a “notice and takedown” policy. If you believe any Materials on our Website infringes your copyright or is otherwise objectionable, please contact us immediately. Upon receiving a valid request with sufficient evidence, we will make reasonable efforts to review and remove unlawful content in a timely manner.
5.3) All software on the Website, including but not limited to HTML, XML, and code scripts, is the property of Balmondo, its affiliates, or third-party licensors. Your use of the software is subject to any accompanying license agreement. If no license agreement is provided, Balmondo grants you a limited, non-transferable, personal license to use the software solely for accessing and using the Website in accordance with these Terms. The software is protected by copyright laws and international treaties. Unauthorized reproduction, redistribution, or modification of the software is strictly prohibited and may result in legal action, including civil and criminal penalties.
5.4) The Website may include hyperlinks to third-party websites for your convenience. These websites are operated independently from us, and we have no control over their content. The presence of such links does not indicate our endorsement of their content or any affiliation with their operators. We are not responsible for the accuracy, availability, or practices of these external websites.
6.1) Certain parts of the Websites may allow you or third parties to post content, reviews, messages, photos, materials or other items (these being "User Generated Content Features"). You are solely responsible for your use of such User Generated Content Features and use them at your own risk. By using any User Generated Content Features, you expressly agree not to post, upload to, transmit, distribute, store, create or otherwise publish through the Websites any of the following:
(a) Any message, data, information, text, music, sound, photos, graphics, code or other material ("Content") that is unlawful, libelous, defamatory, obscene, pornographic, indecent, lewd, offensive, harassing, threatening, abusive, inflammatory, fraudulent, invasive of privacy or publicity rights or otherwise objectionable or inappropriate;
(b) Content that may infringe any patent, trademark, trade secret, copyright or other intellectual or proprietary right of any party;
(c) Content that impersonates any person or entity or otherwise misrepresents your affiliation with a person or entity;
(d) Content that may infringe a third party's privacy or data protection rights;
(e) Viruses, corrupted data or other harmful, disruptive or destructive files; or
(f) Content that, in our sole judgment, is objectionable or which restricts or inhibits any other person from using or enjoying the Websites, or which may expose us or our users to any harm or liability of any type.
6.2) We accept no responsibility and are not liable for any Content of any kind that is posted, stored or uploaded by you or any third party on the Websites, or for any loss or damage caused as a result thereof. As a provider of interactive services, we are not liable for any statements, representations or Content provided by users of the User Generated Content Features or other public forum. Although we have no obligation to screen, edit or monitor any of the Content posted to or distributed through the User Generated Content Features, we reserve the right, and have absolute discretion, to remove, screen or edit without notice any Content posted or stored on the Websites at any time and for any reason, and you are solely responsible for creating backup copies of and replacing any Content you post or store on the Websites at your sole cost and expense.
6.3) Any use of the User Generated Content Features or other portions of the Websites otherwise than in accordance with these Terms may result in, among other things, termination or suspension of your access to the User Generated Content Features and/or the Websites. In order to comply with an order of a court of competent jurisdiction or to protect our systems or users of the Websites, we may process and disclose any information held by us in relation to a user of the Websites who posts or uploads inappropriate or objectionable Content including, without limitation, their name, email address, IP address, usage history, and posted Content.
6.4) By posting or distributing Content to or through the Websites, unless we indicate otherwise, you:
(a) grant us a nonexclusive, royalty-free, perpetual, transferable, irrevocable and fully sub-licensable right to use, reproduce, modify, adapt, translate, distribute, publish, create derivative works from and publicly display and perform such Content throughout the world in any media whatsoever;
(b) represent and warrant that the Content that you post or otherwise distribute (i) complies with these Terms; (ii) is accurate and not misleading; and (iii) shall not expose us to any civil or criminal liability or otherwise materially adversely affect our business or reputation.
6.5) You may be asked to review the Experiences that you have Booked. We appreciate all feedback, but please note that the Service Provider in question will have access to your review so that they can act on your feedback and make any necessary improvements. The Service Providers will have your contact details and may contact you to ask further questions about your experiences in order to help them to make further improvements.
7.1) You confirm and represent that you will not use this Website for any unlawful purpose or any activity prohibited by these Terms. If you are a national of or located in Restricted Territories — including but not limited to Cuba, Iran, Syria, Sudan, North Korea, Yemen, Belize, Myanmar (Burma), or countries subject to United Nations sanctions such as the Democratic Republic of the Congo, Eritrea, Libya, Mali, Somalia, and South Sudan — you confirm that your credit card is not issued through any such country and that your booking is not made while present in these territories. For legal and regulatory compliance, Balmondo does not currently facilitate bookings for Experiences in these locations but hopes to offer services in the future as regulations allow.
8.1) You agree to indemnify, defend, and hold Us, our subsidiaries, affiliates, officers, agents, partners, and employees harmleas from any loss, liability, claim, demand, damages, costs, or expenses, including but not limited to reasonable legal fees, arising out of or in connection with your use of the Website, violation of these Terms, breach of any applicable laws or regulations, or infringement of any rights of a third party, including intellectual property or privacy rights. This indemnification obligation will survive the termination of these Terms and your use of the Website.
8.2) The content, materials, and infrastructure on the Website (“Website Content”) are proprietary to Balmondo. You agree not to modify, copy, distribute, reproduce, license, sell, or create derivative works from any Website Content without prior written permission.
8.3) You agree not to:
(a) Use the Website for commercial or unlawful purposes.
(b) Copy, scrape, or access Website Content through automated means without permission.
(c) Circumvent security measures or overburden the Website.
(d) Deep-link, mirror, or frame any part of the Website without authorization.
(e) Submit spam, harmful content, or solicit personal information.
(f) Violate third-party rights or promote discrimination.
(g) Transmit viruses, disrupt services, or attempt unauthorized access.
(h) Use the Website to harass, defraud, or threaten others.
Any misuse of the Website may result in suspension, termination, or legal action.
9.1) In the event of a problem arising with your Experience, you should contact the Service Provider. If you have a problem with the Booking that you have made via our website please contact us directly via support@balmondo.com
9.2) We are the Service Provider's agent and, as such, we are not a party to the contract between you and the Service Provider for the provision of travel services and we have no responsibility or liability to you in respect of the Terms of that contract, whatsoever. In particular, we are not responsible for:
9.3) Neither we nor any our directors, employees, affiliates or other representatives will be liable to you (or any member of your corporate group, your affiliates or any other person or party who has an interest in the booking) for: (j) indirect, special or consequential loss or damages, (ii) loss of data, income, profits, business or opportunity or (iii) loss of or damage to property, in each case arising out of or in connection with the use of any information, products, services, facilities and/or the information and/or materials offered through this website, even if we have been advised of the possibility of such loss or damage, or such loss or damages were reasonably foreseeable.
9.4) We have not visited all Service Providers or tried their Experiences listed on this Website and we do not carry out routine checks of the Experiences. The listing of any Experiences on the Website is not and should not be taken as a specific recommendation from Us or a representation that the Experiences will be suitable for the user's purpose or that the Experiences will be of any particular quality.
9.5) To the greatest extent permitted by applicable law, all representations, warranties and conditions, whether express or implied, statutory or otherwise are hereby excluded, including without limitation representations, warranties or undertakings about any of the services, facilities, information and/or materials on this Website, including without limitation, their accuracy, their completeness or their merchantability, quality or fitness for a particular purpose, this Website is provided strictly on an “as is” basis and, in particular, we do not warrant that the information published on the Website will be error-free or that the Website will be virus or bug-free.
9.6) Our maximum aggregate liability to you or any party involved in a Booking, whether arising from contract, tort, or otherwise, is limited to the greater of the total Booking fee paid or four hundred Unated Arab Emirates dirham (400 AED). Before making a Booking, you are responsible for reviewing and accepting the Service Provider’s terms and conditions. Balmondo and its affiliates are not liable for any loss or damage arising from your use of the Services beyond this amount.
9.7) Nothing in these Terms excludes or limits liability for (i) fraud or fraudulent misrepresentation, or (ii) death or personal injury caused by the negligence of the responsible party. These limitations reflect the agreed allocation of risk between the parties and will apply even if any remedy outlined in these Terms is deemed ineffective.
10.1) Our failure to enforce at any time or for any period any one or more of the Terms shall not be construed as a waiver of them or the rights attaching to any of them.
10.2) The headings used in these Terms are for convenience only and shall not affect the meaning or scope of these Terms or otherwise be given other legal effect.
10.3) You agree that no joint venture, partnership, employment, or agency relationship exists between you and us as a result of these Terms or your use of this Website. Our performance of these Terms is subject to existing laws and legal process and nothing contained in this Terms of Use is in derogation of our right to comply with law enforcement requests or requirements relating to your use of this Website or information provided to or gathered by us with respect to such use. If any part of these Terms is determined to be invalid or unenforceable, including but not limited to the "Liability and disclaimers" section, then the invalid or unenforceable provision shall be deemed to be superseded by any such valid, enforceable provision that most closely matches the intent of the original provision and the remainder of these Terms shall continue in effect. A printed version of these Terms and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this Terms of Use to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. Although we cannot monitor the conduct of its users offsite, it shall be a violation of these Terms to use any information obtained from this Website in order to harass, abuse or harm other persons, or in order to contact, advertise to, solicit or sell to any user or person without their prior express consent.
10.4) We reserve the right to change, add or delete these Terms of Use as well as the contents of this Website for any reason and without liability to you, any other user or any third party. This right shall not affect the Terms accepted by you upon making a legitimate Booking using this Website. You should check these Terms for any changes each time you access the Website.
10.5) Balmondo reserves the right to modify, suspend, or discontinue any aspect of the Website at any time without charge. This may include changes to features, databases, or user content for reasons such as: (a) complying with applicable laws and regulations, including consumer protection laws; (b) performing maintenance, fixing bugs, or enhancing performance, upgrading or introducing new features and functionalities; (c) adjusting the design, structure, or layout of the Website, including rebranding; and (d) addressing security concerns.
10.6) Balmondo may limit or terminate your access to the Website without notice or liability if you breach these Terms, violate laws, or for technical, security, or operational reasons. This decision is made in good faith to protect Balmondo and its users and can be made at any time, withour prior notice.
10.7) While our Terms require that Service Providers display prices which are inclusive of all value added and other additional taxes, the price displayed is ultimately the responsibility of the Service Provider. The user acknowledges that we shall not have liability to the user in respect of any attempt by an Service Provider to levy additional value added or other taxes on the user at the point of payment as a supplement to the price displayed and the users sole recourse in this regard will be against the Service Provider.
10.8) To optimize your experience and ensure proper functionality, we recommend installing any updates we notify you about. These updates may require your device’s operating system to be upgraded. As technology evolves, older operating systems and devices may no longer be supported. If you choose not to install updates, the Website may lose functionality or become unavailable. We are not liable for any issues arising from your failure to install updates when we’ve provided notice, explained the consequences, and given installation instructions.
10.9) These Terms are governed by the laws of the United Arab Emirates. Any disputes arising from or related to your use of this Website shall be exclusively settled through commercial arbitration under the prevailing rules of the Dubai International Arbitration Centre (or any equivalent body) at the time arbitration is initiated. By accessing the Website, you consent to this exclusive jurisdiction. Use of this Website is not authorized in any jurisdiction where all provisions of these Terms are not enforceable. This exclusion does not apply if mandatory laws in your country of residence require different legal provisions that cannot be contractually waived.
11.1) Full details of our privacy policy can be found here, which is hereby incorporated into and forms part of these Terms.